Web Help Desk Software Free Publisher's description
Whether deploying the Web Help Desk software as a pure help desk software solution, a customer support software solution
Whether deploying the Web Help Desk software as a pure help desk software solution, a customer support software solution, or an issue tracking software solution, you can be assured that the Web Help Desk feature set will accomodate your department's requirements to fulfill any submitted request more efficiently and effectively.
This free edition contains:
- No Trial Period or Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year
Free help desk software features include:
- Self Service and Ticket Submission Portal
- E-Mail to Ticket Conversion
- Knowledge Base - Internal and External
- 2-Way E-Mail Communications
- SLA E-Mail Alerts and Reminders
- LDAP and AD Integration
- Run Help Desk Performance Reports
What's New in This Release:В· Fixes problem in mobile app where a previously viewed ticket's request type appears in ticket details.
В· Fixes foreign key constraint from PART_CUSTOM_FIELD to point to PART instead of JOB_TICKET. In some cases (when there is no JOB_TICKET.JOB_TICKET_ID that matches the existing PART_CUSTOM_FIELD.ENTITY_ID), it may be necessary to manually remove the old constraint.
В· Fixes 500 error that was thrown when changing the time of day of a Task's interval.
В· Adds support for customization of "Quote" label.
В· Fixes problem that could occur when converting a demo license into a free license.
В· Fixes problem with survey question ordering that could occur when adding a new question.
System Requirements:В· Java
Program Release Status: Major Update
Program Install Support: Install and Uninstall