About Site Map Submit Contact Us Log in | Create an account
Create an account Log In
Average Rating
User Rating:
Visitors Rating:
My rating:

Write review
  • License: Shareware
  • Last update: 5 years ago
  • Total downloads: 234
  • Price: 750.00 to buy | | BUY the full version
  • Operating system: Win2000, Windows 7, Windows 7 x64, Win98, WinServer, Win Vista, Win Vista x64, WinXP,
  • Publisher: AssistMyTeam (1 other programs)
See full specifications

windows default iconTeam HelpDesk for Outlook Publisher's description

Automated team helpdesk system with ticketing and issue tracking in MS Outlook

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as technicians find resolution to problems quickly. With the asset management and tracking module, technicians can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too.With the Technicians Web Access site, remote technicians can simply log on to Team Helpdesk system via a web browser, to work on their assigned support cases. Furthermore, on the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, senior managers can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk.Team Helpdesk for Outlook helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.

System Requirements:

Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007 or 2010, .NET Framework 2.0
Program Release Status: New Release
Program Install Support: Install and Uninstall

Team HelpDesk for Outlook Tags:

Click on a tag to find related softwares

Most Popular

windows default icon Bill Scale and Balance Wedge Keyboard 6.0B
Inputs scale and balance data directly into any Windows programs
windows default icon P7S Viewer 3.1
P7S Signer is a standards-based electronic signature solution Signing electronic documents with P7S Signer
windows default icon English to Hindi Character Converter 9.0
English to Hindi typing software. Its works as you speak Hindi language.
windows default icon EX4-TO-MQ4 decompiler 2011
EX4-TO-MQ4 decompiler (support MT4 225 build) - Decompile and protect MQL compiled files Currently I am
windows default icon TickNTick for Windows
TickNTick (Windows Based) Application is a powerful analytical tool with advanced charting features.