Razordesk Personal Edition Publisher's description
Fully-featured web-based trouble ticketing system with built-in database
With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track help requests and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to their support contract. If you prefer to host the system using your own Windows web server we offer a range of packages, from the Razordesk Personal Edition to the Enterprise Edition Licensing is based on the number of seats or 'concurrent logins'. Simply buy extra licenses as and when you need. Installation takes just minutes, all you need is a Windows IIS web server. Razordesk comes with its own embedded database system. All self-installed packages include free 30 days support to cover installation. Optionally purchase Extended on-line Support and, for larger installations, a fully outsourced Premium Support solution whereby we manage your Razordesk remotely via Terminal Services. The extra support packages offer hot fixes and discounts on new features as and when they come available. Purchase optional extras for your Razordesk. Inbound Email Integration allows your key clients to communicate with the portal via email. The Charting option adds useful informative graphs at key locations; lets you see at an instant how well you are performing. Test drive a Live Demo at demo.razordesk.com Razordesk is so much more than just another helpdesk.
What's New in This Release:Now with built-in database, all you need is a Windows web server. Razordesk Enterprise 30 day free trial
System Requirements:IIS 5/6, Dot Net Framework 2.0 or higher
Program Release Status: Major Update
Program Install Support: Install Only