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  • License: Freeware
  • Last update: 6 years ago
  • Total downloads: 447
  • Price: Free |
  • Operating system: Win2000, WinXP, Win2003, Linux,
  • Publisher: ZOHO Corp. (30 other programs)
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editor's review

The all in one blend for the asset management functions like the contracting, purchasing would be the best suite that you can make use of to make your life easy. When you do not know what type of management functionalities you get from the software that is available online it is always good that you refer to the site that has the free download or else if you have enough space on system you can download the free version of the ManageEngine ServiceDesk Plus 8 along with which you will get the read me file that describes easily about it.

With this software you can get the knowledge base that is needed for asset tracking and improve the productivity of the service team in case you are providing the real estate solutions to the individuals paying you the fee for getting the best assets.

This has everything that will enable you to upfront the customer segment in a wider perspective with the best features like the case routing, sending acknowledgements to the requester and then the notifications to the technicians who are suppose to work on the issue. So this definitely will fetch the confidence of the customers you are serving in an easy way.
Version reviewed: 8 Date: 02:54:18 PM, Friday, Mar 11, 2011

windows default iconManageEngine ServiceDesk Plus Publisher's description

Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL ready

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.The Free Edition allows a single Technician manage upto 25 Workstations.

What's New in This Release:

Help Desk, Asset Management, ITIL ready Help Desk, Purchase Management, Contract Management, Remote Control, service catalog, agent scanning, desktop management, auto assign tickets, helpdesk API

System Requirements:

P III 1Ghz and above, 256 MB RAM
Program Release Status: Major Update
Program Install Support: Install and Uninstall

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