Lucid Help Desk Publisher's description
Software to track trouble tickets and product enhancement requests
Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests). Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete. An integrated employee database allows you to maintain employee department, computer, and phone number information. Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available. Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing. Track service reports by Assignee or by Product. Multiple users can log on to the system simultaneously and access the same data (Client-Server version only).
What's New in This Release:Minor Program Updates
System Requirements:8MB RAM; 30MB free disk space; CD-ROM drive (if purchasing the CD-ROM product version)
Program Release Status: Minor Update
Program Install Support: Install and Uninstall