About Site Map Submit Contact Us Log in | Create an account
Create an account Log In
Average Rating
User Rating:
Visitors Rating:
My rating:

Write review

windows default iconLIVECHAT Contact Center Publisher's description

Live chat software for customer service and online sales through website.

LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer's desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.

What's New in This Release:

Customizable AJAX chat window- customers can set up their own colors, language and company logo
New administration panel for easy management of chat button and chat window settings. New analytics component. Time zones are now supported- feature needed for teams distributed in different locations.

System Requirements:

128MB RAM, 20MB hard disc space
Program Release Status: New Release
Program Install Support: Install and Uninstall

Is LIVECHAT Contact Center your software?

Manage your software

Most Popular

windows default icon Bill Scale and Balance Wedge Keyboard 6.0B
Inputs scale and balance data directly into any Windows programs
windows default icon P7S Viewer 3.1
P7S Signer is a standards-based electronic signature solution Signing electronic documents with P7S Signer
windows default icon English to Hindi Character Converter 9.0
English to Hindi typing software. Its works as you speak Hindi language.
windows default icon EX4-TO-MQ4 decompiler 2011
EX4-TO-MQ4 decompiler (support MT4 225 build) - Decompile and protect MQL compiled files Currently I am
windows default icon TickNTick for Windows
TickNTick (Windows Based) Application is a powerful analytical tool with advanced charting features.