LabTech MSP Publisher's description
from LabTech Software LLC
Multipule Customer Network Management, Monitoring, Time and Ticket System
LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if new software will run on the clients PCs with complete inventory you will know which computers need upgrading (great sales tool!). Track problems and provide a 24-7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, is very secure and require no configuration of routers or firewalls.
What's New in This Release:MultiLevel Customizable Groups, Group and Client Based Security, Complete revamp of permissions with user classes controling access, Expanded Security Auditing, Drag Drop on the Navigation Tree, Menus now appropriate for items in Tree, Sorting, grouping and Functionality, More
System Requirements:Framework 1.1, PII400mhz and 64mb of Memory Minimum
Program Release Status: Major Update
Program Install Support: Install and Uninstall