Job Log Publisher's description
from Lazy Bayou
Help desk ticket tracking for the small business owner
Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.
What's New in This Release:Cosmetic changes
System Requirements:IE 6.0 or later
Program Release Status: Minor Update
Program Install Support: Install and Uninstall