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windows default iconHelpDesk OSP, for Outlook and SharePoint Publisher's description

Issue tracking and user support with Outlook and SharePoint

HelpDesk OSP connects Outlook to any SharePoint site and takes advantage of the best of both Microsoft products. This help desk application from kalmstrom.com Business Solutions can be used for many kinds of issue tracking and user support. The software is partly web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint/Office Live, environments that Microsoft is favoring strongly. That makes this application safe for the future, and users get a lot of features and possibilities. Decrypted password saving. Global Setting - one user can configure for all. E-mail Threading - info from all e-mails regarding the same case can be gathered in the same ticket. Also for OWA.Merge tickets, proxy settings, forms authentication. Great customization possibilities. Subscription $150/month, free use support and upgrades.The product is available for ten languages. Online video demonstrations and a downloadable manual make installation and use easy. Free trial of the full version for 30 days without any obligations.

What's New in This Release:

New design, more options for creating SharePoint list item directly from Outlooks, easier login to the SharePoint site

System Requirements:

Outlook 2003 and higher, any SharePoint site version 2 or highe, .NET Framework 3.5
Program Release Status: Major Update
Program Install Support: Install and Uninstall

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