Help Desk Authority Publisher's description
Comprehensive help desk and issue trouble ticket tracking software.
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
What's New in This Release:Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
System Requirements:Pentium Processor1 ghz+, 512MB RAM, 100mb
Program Release Status: Minor Update
Program Install Support: Install and Uninstall