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  • License: Trialware
  • Last update: 3 years ago
  • Total downloads: 47
  • Price: 419.00 to buy | | BUY the full version
  • Operating system: WinXP, Win2003, Win2000, Win Vista, Window2008, Windows 7, Windows XP X64, Windows Vista64, Windows 7 x64
  • Publisher: JitBit Software (1 other programs)
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windows default iconHelpDesk Publisher's description

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.

Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.


What's New in This Release:

Show if other techs are currently viewing a ticket
"Ticket closed" email template
Email template tags are now supported in automation rules notifications
Added "status is" condition to automation rules
Added automation action "send email to assigned tech"
New automation action "Add subscriber"
New automation rules trigger: “New reply is added”
Ability to schedule summary report
Custom report – group by priority
Brought back recent activity to user profile
Tons of email related fixes
API: AddTicketFromEmail does not require a user to be created beforehand
API: ChangeCategory method
New ticket: save custom field values between category change
Fixes KB tags issues
Added full non-relative date and time to the title attribute of a comment date
showing detailed comment timestamp under the "info" button
Copy custom fields when cloning a ticket
Ability to import tickets from Zendesk
Prevent duplicate notification when "reply & close" is used, correct ticket status in notification when reply & close" is used
Do not show techs only ticket attachments to regular users
Added "Mark as spam" bulk action

System Requirements:

Any ASP.NET-compatible web hosting with MS SQL database support
OR: Windows 2000 or higher, MS IIS, ASP.NET 2.0, MS SQL Server 2005 and higher (all versions supported including the free editions - SQL Server Express).

Program Release Status: Major Update
Program Install Support: Install and Uninstall

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