About Site Map Submit Contact Us Log in | Create an account
Create an account Log In
Average Rating
User Rating:
Visitors Rating:
My rating:

Write review
  • License: Freeware
  • Last update: 5 years ago
  • Total downloads: 82
  • Price: Free |
  • Operating system: Linux, Mac OS X, Win All, BSD, Solaris
  • Publisher: Chris S (1 other programs)
See full specifications

scripts default iconphpSupport Publisher's description

phpSupport is your customer friendly trouble ticket system.

phpSupport is your customer friendly trouble ticket system. With 5.0 you allow users to register to open trouble tickets and keep track of their tickets.

User's who register using the registration form, automatically get assigned a low level. This level can only view trouble tickets he/she has created. This user has no permissions to set severity, ownership, or even close the ticket.

Administrator can create accounts and set levels based on the users/staff needs. If the admin chooses user1 is only in tech support, he can than assign this user to the tech support group.

User1 than only has permissions to view trouble tickets with in this group. The administrator also can assign each user to view All. This gives that user rights to view all groups, and trouble tickets with-in this group. If the admin feels your needs require admin permission, he can assign them per user.

phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket.

- Easy Install and light weight
- Basic layout, easy to customize to fit your site
- Perl Email Gateway (sendmail and qmail supported)
- PHP Front-End, MySQL Back-End
- File Attachments (file types and size limited by administrator)
- Administrative back-end for easy configuration
Administrative Features:
- Delete Tickets
- Reassign Tickets
- Enable User Registration or Disable
- Create and Modify users
- Restrict access on a per user base
- Edit Auto responses
- Allow or Disallow Attachments
- Lock users into groups
- Assign group access on a per user base
- Create or Delete Groups
- View Usage Reports
User Features:
- Modify Profile
- Attach files to tickets
- Private message other users
- Set Severity of a ticket.
- Take and reassign ownership of tickets.
- Update or comment tickets
- Choose to send an response while updating or closing tickets
- Move tickets to other groups
- Search database for matching search strings
Other Features:
- Web form that can be placed on your site for outsiders to create tickets via your website.
- Outsiders can view updates and status on a ticket they created without being a user of the system.

System Requirements:

link die
Program Release Status: Major Update
Program Install Support: Install Only

phpSupport Tags:

Click on a tag to find related softwares

Is phpSupport your software?

Manage your software

Most Popular

scripts default icon ADP Forum (Scripts) 2.0.3
ADP Forum is a discussion board system that doesn't use any database, but instead stores all the data in... Read more
scripts default icon Soraxdesign PHP Guestbook (Scripts) 3.2.5
The Soraxdesign PHP Guestbook is a simple PHP Guestbook with no MySQL database required, which offers a... Read more
scripts default icon PHPizabi (Scripts) 0.848b-C1
PHPizabi is one of the most powerful social networking platforms on the planet
scripts default icon my little forum 2.0RC1
my little forum is a simple web-forum that supports classical thread view (message tree) as well as... Read more
scripts default icon Tobi's Download Server for Download Managers 0.9
Tobi's Download Server is a PHP/MySQL solution for providing Document and/or Data downloads in a... Read more

Related Category

» Auctions (36)
» Blog (217)
» Books (75)
» Calculators (17)
» Calendars (50)
» Chat Scripts (162)
» Countdowns (1)
» Counters (2)
» Database Tools (1345)
» Date and Time (14)
» Development (1506)
» Documents (3)
» E Commerce (72)
» Education (127)
» Email Systems (202)
» Guestbooks (42)
» Healthcare (2)
» Link Checking (12)
» Link Indexing (46)
» Match Making (7)
» Miscellaneous (201)
» Modules (9734)
» Multimedia (126)
» Networking (113)
» Organizers (4)
» PHP Classes (7)
» Real Estate (1)
» Security (1)
» Top Sites (6)
» Web Fetching (1)
» Web Sites (3)
» Wikis (73)
» XML and PHP (2)