osTicket for Help Desk Publisher's description
This PHP/MySQL-driven application integrates a support ticket system
It's an attractive alternative to high-cost and complex customer support systems.
osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface.
Easily manage, organize and archive all your support requests. Clients will also be able to view tickets status and history online.
Here are some key features of "osTicket":
osTicket Basic features:
В· Supports aliases with perl gateway
В· Supports pop3 login with optional crontab.
В· Uses Perl gateway, PHP backend, and MySQL database
В· Handles unlimited emails
В· Admin/Supporter/User panels
В· Email Intervals to prevent autoresponder loops
В· Max Allowed to limit maximum tickets user can have opened
В· Filters to remove messages in replies
В· Accept attachments and limit size
В· Completely delete tickets from database
В· Create categories (departments)
В· Create Represenatives (Supporters)
В· Define groups
В· Edit or disable response messages
В· Email alerts compatible with pagers
В· View only tickets in departments you have access to
В· Can not delete tickets
В· Login with email and any ticket # assigned to you
В· View all tickets sent from that email
System Requirements:В· PHP 4.3 or higher
В· MySQL 4.4 or higher
Program Release Status:
Program Install Support: Install Only