Escon LiveHelp Publisher's description
Escon LiveHelp is instant messaging applications designed specifically to provide online assistance to users of a web site.
Escon LiveHelp is instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site.
LiveHelp allows the users to be queued, so that one member of staff can deal with a customer and then automatically move on to the next customer.
However, you can choose between hosted and stand-alone installed version of Escon LiveHelp.
By using this live help software on your website, you will be able to do all that and more: provide excellent support, increase your sales, reduce your costs, monitor your website, know your visitors.
- Easy Integration with Your Web Site
- Manage Multiple Chats Simultaneously
- Call Transfer
- Operator to Operator Chats
- Proactive Chats
- Chat Transcripts
- Search chat archive
Real-Time Visitor Monitoring
- Visitor List
- Navigation History
- Referring URL
Customization and Branding
- Chat Icon Customization
- Start Chat Form Fields or Buttons
- Visitor Message Customization
- System Messages Customization
- Multilingual Support
- "Party is typing" notification
- Web Page Push
- Auto-Changing Chat Icon
- Live Chat Link for Emails
- Appear offline
System Requirements:No special requirements.
Program Release Status:
Program Install Support: Install Only