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  • License: Freeware
  • Last update: 6 years ago
  • Total downloads: 240
  • Price: Free |
  • Operating system: Win All
  • Publisher: liberum.org
See full specifications

scripts default iconLiberum Help Desk Publisher's description

Liberum Help Desk is a complete help desk solution for small to medium sized businesses and organizations.

Liberum Help Desk is a complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.

- For Help Desk Administrators:
- choice of using NT user accounts or a separate database for granting users access to the help desk
- runs on Microsoft IIS - no proprietary web servers
- easy-to-use menus for managing reps, departments, categories, priorities and statuses
- runs on with MS SQL or an Access database
- built-in reports for keeping track of problems, users and support reps
- configurable email messages
- easily customizable pages to fit your organizations needs
For Support Personnel
- access from any client with a web browser
- e-mail notification of new problems or updates
- pager support
- problem listings with vital details
- ability to view and edit another rep's problems
- problem updates are stamped with date, time and username
- search through problems by username, category, description, solution, dates and more
For The Users
- submit problems via a web-based form
- view the progress of open problems
- update problems with additional information
- e-mail notification
- list previously submitted problems
- user searchable knowledge base

System Requirements:

В· Windows NT/2000/XP with IIS 4.0 or higher
В· 1 MB of hard drive space for web pages
В· 5+ MB of hard drive space for database
Program Release Status: Major Update
Program Install Support: Install Only

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