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Managing the telephone calls and the emails that arrive from the customers is quite important if we have to bring up our business. You should be able to understand and use the JumpBox for OTRS for Mac 1.7.1 software that comes under the category of the Open source for the ticket request system. You can support all types of customers like from the various functionalities like the support, sales or the presales and the billing and the internet IT along with the helpdesk team. This system will enable you to react very quickly to the high number of inbound inquiries that come from all these types of customers. However people have the common understanding that installing this software but you will not notice the pain keeping in mind the pleasure of using it at later stages.

The user interface that is enabled in this software will quickly guide the individuals to deploy this software and start using it for all the small and big tasks. Also the web based controlling allowed through the panel enables the individuals in enjoying simplified management with the best system functions in it. The backup system has been enabled in this system with the level of portability and data security both.
Version reviewed: 1.7.1 Date: 04:29:39 PM, Sunday, Nov 27, 2011

mac default iconJumpBox for OTRS for Mac Publisher's description

You are one click and about 2 minutes away from having a full installation of OTRS ready.

You are one click and about 2 minutes away from having a full installation of OTRS ready.

OTRS is an Open Source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails.

The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. OTRS is well known for being painful to install, but you'll never know it when you use a JumpBox.

You are one click and about 2 minutes away from having a full installation of OTRS ready and waiting to serve your customers.

Here are some key features of "JumpBox for OTRS":

В· An intuitive user interface to quickly guide users through deployment.
В· A web-based control panel for simplified management of system functions.
В· A backup system that enables data security and portability.

What's New in This Release:

В· Updated to OTRS 3.0.11
В· This release addresses 26 general bugs and improves some languge translations. See the full release notes for detail on the fixed issues: http://www.otrs.org/releases/3.0.11
В· The JumpBox should be able to restore from 1.1.8 and newer JumpBoxes. Users with backups from JumpBoxes before 1.1.8 must restore to 1.1.8, then backup and restore again from 1.1.8 to 1.7.1.

System Requirements:

В· Virtualization software. Any of: VMWare, Parallels, Xen Open Source, Microsoft Virtual Server, Microsoft Virtual PC, Virtual Iron
В· For easiest use: a network that assigns dynamic IP addresses. (Most do)
В· 3 GB Free disk space
В· Minimum 1 GB System RAM
В· Minimum 1 Ghz CPU
Program Release Status: Minor Update
Program Install Support: Install and Uninstall

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