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mac default iconWeb Help Desk Software For Mac OS X Publisher's description

Whether deploying the Web Help Desk software as a pure help desk software solution

Web help Desk delivered exactly as advertised.We are very satified with the solution

Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air — easy on the eyes and easy to deploy. Take a quick peek at our innovative help desk software right now.

Key Web Help Desk Features
Email-to-Ticket Conversion
Create one or more service desk email inboxes on your existing email solution. Emails and file attachments sent to the inbox will be automatically converted into a ticket by the helpdesk software.

Auto-Route Tickets
Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organization's business logic; based on ticket categories, technician skill set, location, department, technician availability and work load balance.

Asset Management
Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!

Knowledge Base Management
Knowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients and linked to support requests by technicians and administrators.

Ticket Submission Web Portal
End users can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.

2-Way Email Integration
Eliminate the disconnect between support tickets and email. Tech ticket maintenance options via email include: status change, public or hidden notes, reassign ticket, file attachments, add work time and add billing rate. Customers can add ticket notes and attachments.

LDAP / Active Directory Sync
With built-in connectivity for standard LDAP and Microsoft's Active Directory, our helpdesk software seamlessly integrates into your company's IT infrastructure. Use the Web Help Desk software to authenticate users and look up client contact info.

Performance Reporting Built-In
With Web Help Desk's robust built-in graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what request types are causing the most trouble.

What's New in This Release:

Minor feature enhancements and bug fixes.

System Requirements:

Mac OS X 10.4 :: Java 5, Standard Edition
Program Release Status: Minor Update
Program Install Support: Install and Uninstall

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