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linux default iconCerberus Helpdesk for linux Publisher's description

Cerberus Helpdesk is an email response system.

Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.

The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.

Here are some key features of "Cerberus Helpdesk":

Fetch & Retrieve:
В· Teach Cerberus to provide the best solutions from your experts.

Adaptive Anti-Spam Engine:
В· Actively combats spam and viruses, keeping your system clean.

Web-based Support Portal:
В· Allow your customers to submit issues through their web browser.

Service Level Agreements, Schedules & Due Date Management:
В· Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.

E-mail Templates:
В· Set standard responses and canned text for rapid responses to common questions.

В· Document solutions to previously addressed issues.

100% GUI Source Code:
В· Extend. Integrate. Customize.

What's New in This Release:

В· This release includes 109 improvements from community feedback.
В· Virtual attendants can schedule behavior loops like SLA escalations and reminders.
В· Custom behavior can be added before and after worker replies, and on assignment.
В· Macros automate reusable actions.
В· Decision trees can be rearranged with drag/drop interaction.
В· Virtual attendants manage mail filters.
В· Notifications linking to the same record are automatically marked read.
В· Properties and custom fields are displayed at the top of each record.
В· Comments can be searched.
В· The ticket mask format is customizable.
В· An LDAP plugin is available.

System Requirements:

No special requirements.
Program Release Status: Minor Update
Program Install Support: Install and Uninstall

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